Shipping Policy

1. Shipping Destinations

AB Chem India ships within India and to most international destinations. Some products and destinations are restricted by Indian export-control law (SCOMET, NDPS, Drugs & Cosmetics Act), by destination-country regulation, or by carrier policy on hazardous materials. We will confirm shipability for your specific item/destination at the quotation stage.

2. Processing Time

• Catalog items in stock: dispatched within 1–3 business days of order confirmation and receipt of cleared payment.
• Catalog items out of stock or made-to-order: typically 2–6 weeks; the actual lead time is confirmed at the quotation stage.
• Custom synthesis: as per the timeline in the project agreement (commonly 4–16 weeks).
• Documentation orders (CoA, MSDS reissue): emailed within 1–2 business days.

Business days exclude Sundays and Indian public holidays. Orders placed after 14:00 IST or on a non-business day are processed the next business day.

3. Domestic Shipping (India)

• Carriers: BlueDart, DTDC, Delhivery, FedEx India, India Post Speed Post or specialist hazmat couriers, selected based on product class and destination pincode.
• Transit time: typically 2–6 business days after dispatch.
• Shipping charges: displayed at checkout or stated on the proforma invoice. Charges depend on weight, dimensions, hazard class, cold-chain requirement and destination.
• Cold-chain & controlled-temperature shipments: dispatched with gel packs, dry ice or validated thermal shippers as required. Additional packaging charges apply.
• Documentation included: tax invoice, e-way bill (where applicable), Certificate of Analysis (CoA), Material Safety Data Sheet (SDS) and packing list.

4. International Shipping

• Carriers: DHL Express, FedEx International, UPS, or freight forwarders for bulk and dangerous-goods consignments.
• Transit time: typically 5–10 business days for express air freight after customs clearance from India; sea freight 25–45 days.
• Incoterms: default is FCA Hyderabad (Incoterms® 2020). Other terms (DAP, DDP, CIF) are available on request and will be stated on the proforma invoice.
• Customs, duties & taxes: import duties, GST/VAT, customs broker fees and any destination-country charges are the responsibility of the Customer (unless DDP is agreed in writing).
• Export documentation: commercial invoice, packing list, CoA, SDS, dangerous-goods declaration (where applicable), country-of-origin certificate, and any product-specific certificates (non-animal-origin, GMO-free, etc.) on request.
• Restricted items: orders containing scheduled drugs, narcotics, psychotropics, dual-use SCOMET items or precursor chemicals will be released only after the necessary licences and No-Objection Certificates are in place.

5. Hazardous Materials (Dangerous Goods)

Many of our products are classified as Dangerous Goods (DG) under IATA / ICAO / IMDG / ADR rules. Such consignments are packed by certified personnel using UN-specification packaging and shipped only via DG-approved carriers. The Customer agrees that:

• The shipping address is staffed during business hours by personnel competent to receive DG;
• Receiving facilities meet the storage requirements stated on the SDS;
• Any DG surcharge levied by the carrier is payable by the Customer.

6. Tracking

An airway bill / tracking number is emailed to the Customer once the consignment is handed over to the carrier. Tracking links are also visible on your order page when logged in.

7. Delivery, Inspection & Acceptance

• The Customer or an authorised representative must be available at the delivery address to receive the consignment.
• On receipt, please inspect the outer packaging before signing. If the carton is damaged, wet, leaking or shows signs of tampering, either refuse the delivery or accept it under written protest and note the damage on the carrier's proof-of-delivery.
• Photograph the packaging immediately and notify us within 48 hours per the Refund & Cancellation Policy.
• If two delivery attempts are unsuccessful and the consignment is returned to origin, re-shipment will be at the Customer's cost.

8. Risk & Title

Title to the goods passes to the Customer on full payment. Risk passes to the Customer at the point specified by the agreed Incoterm — by default, when the goods are handed over to the first carrier at our facility in Hyderabad. The Customer is encouraged to insure international consignments; insurance can be arranged by AB Chem on request at the Customer's cost.

9. Delays Beyond Our Control

Stated transit times are estimates from the carrier and are not guaranteed. AB Chem is not responsible for delays caused by carrier disruption, customs inspection, weather, strikes, public-health emergencies, incorrect or incomplete addresses, missing import licences, or other circumstances outside our reasonable control. We will, however, work with the Customer and carrier to expedite resolution.

10. Address Changes & Reroutes

Once a consignment has been dispatched, address changes and reroutes are subject to carrier acceptance and additional fees, which will be billed to the Customer.

11. Contact

For shipping queries, tracking issues or documentation requests, please write to connect@abchem.co.in quoting your order number.